The consult took more time than I imagined, we were close to taking off and airline employees were calling passengers. Gently we finished the conversation with my client and promised to continue after landing.

It had been a day with many long calls, my battery charge was really low but I had no time to charge my phone at the airport hall

Once with my seat belt fasted, I noticed I had no more charge.

At the same time, the personnel announced that the flight was stuck because of an electric rain alert, and there was no connection on board for charging my smartphone.

I use to notice my wife before taking off, but we have more than one-hour stuck and nobody knew when will change the weather situation.

Then I remembered what I use to write about tech addiction and so on in Art & Tech website …oh my God, I need to call!

Gentle personnel was looking at me and invited to use his cellular phone to notice my wife.

 But my wife and I use not  to answer calls coming from unknown numbers, so my troubles carried on.

So, I sent a message to her explaining the situation and wrote some familiar words that assurance I was who was writing. Immediately Tomas, the gentle captain, talked to her and explained the situation.

So, I returned calm to my seat, thinking about the tech value.

Key concepts:

·         Technology is a great thing and let us reach communication that before was impossible.

·         Technology is here for helping us, not to replace us.

·         People with a compassionate attitude only can help you in a hurry

·         When technology fails only humans can help you.

·         Gratitude is happiness

PS: Fortunately what I wrote at Art & Tech for a Better Word website is OK!

...............................................................................................................................................................................

Flight: DN 6027

Operated by Norwegian

Date: November 20th, 2019

Córdoba-Buenos Aires

Personnel: Tomas Constantin and Ana Laura Bonaudi

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Response (19/12/2019 14:31)

Thank you for taking the time to forward your comments to us. We value the importance of receiving feedback from our passengers as this helps us to monitor and improve the services we provide. 

In this instance it is very pleasing to learn that our service has met your expectations. Rest assured, your comments will be passed on to our Management Team.

We certainly look forward to welcoming you onboard a Norwegian flight when you next choose to travel.

Kind regards,

Customer Relations

Date created: 15/12/2019 10:41

Date Last Updated: 19/12/2019 14:31

Kind regards, Norwegian